Frequently Asked Questions
How much will delivery cost?
Delivery in New Zealand is 10% of your shopping cart total for orders less than $150 and is capped at $15 maximum for order totals costing $150 or more.
International freight is charged at 20% of your shopping cart total, but is not available to every country worldwide. (Please contact us to enquire if we can ship to your country!)
When will I receive my order?
Orders placed by noon Monday to Friday to the South Island should arrive within 2 – 4 working days of us receiving your order. Deliveries to rural addresses and the North Island may take 5 – 7 working days.
What should I do if I need my order urgently?
Email email@example.com or phone the Rainbow Reading office on 03 548 6587 to check that your order will arrive by a certain date.
Can my order be delivered to a PO Box?
No. Couriers will only deliver to a street address.
Can our school or centre be invoiced?
Yes. Orders for schools and centres can be sent with an invoice.
Can I contact you with a question about my order?
Yes. Phone +64-3-548-6587 during business hours or email firstname.lastname@example.org
Do you have a discount price for large orders?
Contact us if you want a special price for a large order. Email email@example.com
Do you send the books to other countries?
Yes, we can do that. Please email firstname.lastname@example.org with all the details of how many items and the delivery address. We will then find out the overseas postage cost and contact you with those details. Payment by credit card is required before the parcel is sent.
Are all your products in stock and available?
Yes. If an item is on our website, it is definitely available.
Can I purchase individual items?
Yes. To ask about this, please email email@example.com
I am a poor student. Do you allow people to pay off their order over time?
Yes. Email firstname.lastname@example.org to discuss how you can make payments over time. You will receive the items once the order is fully paid for.
Can I give you feedback and ideas for future books and resources?
Yes, definitely. Please email email@example.com with any ideas and comments. We love hearing from people.